Questions or Comments?



The main hospital telephone number is (901) 595-3300. If you are outside the Memphis calling area, dial toll-free 1-866-2STJUDE (1-866-278-5833) and press 0. This number is answered 24 hours a day. A doctor will always be on call to talk to you about your child. In addition, nursing coordinators are always here to help you.

If you have changes in your phone number, address, insurance, emergency contact, or other important details, be sure to call Patient Registration by using the toll free number. If you are in Memphis, please use the local numbers: 901-595-3342 or 901-595-3300.

You may call your primary clinic section weekdays from 8 am–4:30 pm. This number is given to you during your first days at St. Jude.

Patient / Parent Feedback

St. Jude is dedicated to safe, effective, quality patient care. To continue to improve, staff members need to hear your thoughts about the care your child receives.

Please share your ideas, comments, and concerns in any of these ways:

  • Talk to your doctor, nurse, or nurse manager.
  • Talk to the nursing coordinator. This staff member wants to help you as soon as you notice a patient care concern. Call the hospital switchboard at 901-595-3300 and ask for the nursing coordinator (one is on duty at all times).
  • Call the St. Jude HelpLine at any time, 24 hours a day, if you have a patient care concern that has not been resolved. If you are inside the hospital, dial 2999. Outside the hospital, call 901-595-2999. A staff member answers the HelpLine Monday through Friday, 8 a.m.–4:30 p.m. After hours, please leave a message so we can return your call the next business day.
  • Meet with the hospital’s chief medical officer or vice president for Patient Care Services.
  • Call the Patient Abuse Officer, who can be reached 24 hours a day, 7 days a week by calling the hospital switchboard at 901-595-3300.
  • Read the St. Jude Parents newsletter and contribute questions and ideas for future articles.
  • Fill out and return a Patient Satisfaction Survey. You may receive a survey by mail after an inpatient visit. These surveys help us improve care for all St. Jude patients.

St. Jude is committed to upholding the standards of the Joint Commission on the Accreditation of Healthcare Organizations. The Joint Commission sets the standards by which health care quality and safety are measured in the United States and beyond.

If you would like information about those standards or have a concern about patient safety, you can talk to the Joint Commission Accreditation and Quality Management coordinator at St. Jude by calling 901-595-4684.

You also can contact the Joint Commission directly at:

Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Blvd. Oakbrook Terrace, IL  60181
630-792-5000    www.jointcommission.org
E-mail: complaint@jcaho.org
If you have questions about how to file a complaint, you may call the Joint Commission toll-free, 8:30 a.m.–5 p.m. weekdays at 800-994-6610.


Email This Article Email This Article   |   Print Print